How do I sign up for utility service?
A completed Utility Service Application, along with appropriate fees, must be received at the Utilities Office (7051 Poindexter Road) prior to initiation of utility service. Credit card payments are not accepted at the DPU office.

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1. How do I sign up for utility service?
2. What fees must I pay to initiate utility service?
3. How long does it take to get my water turned on?
4. How can I close my utility account?
5. How can I get an irrigation (companion or exclusion) meter?
6. I did not use water during this billing period, why am I still getting a bill?
7. How can I pay my utility bill?
8. I made my payment using online banking, why has it not been received?
9. I did not get a utility bill, what should I do?
10. What other utility services does the County offer?
11. Are there other water service providers in New Kent?
12. Who do I contact in the event of a utility emergency?