How can I pay my utility bill?
A payment return envelope is included with the utility bill. Payments can be made in person at the Treasurer’s Office by cash, check or credit card. Payments can be made in person at the Public Utilities Office by cash or check. Credit card payments can be made online. A service charge is charged for credit card transactions. After hours payments can be left in the payment drop box outside the Administration Building. Please do not mail cash or leave cash in the drop box.

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1. How do I sign up for utility service?
2. What fees must I pay to initiate utility service?
3. How long does it take to get my water turned on?
4. How can I close my utility account?
5. How can I get an irrigation (companion or exclusion) meter?
6. I did not use water during this billing period, why am I still getting a bill?
7. How can I pay my utility bill?
8. I made my payment using online banking, why has it not been received?
9. I did not get a utility bill, what should I do?
10. What other utility services does the County offer?
11. Are there other water service providers in New Kent?
12. Who do I contact in the event of a utility emergency?