Who
operates and manages the public utility system?
The New Kent County Public Utilities Department is responsible for the
operation and management of the public water and sewer systems. Its
operation and management procedures are set forth by the Board of
Supervisors in Chapter 38 of the County Code. A copy of the procedures,
rates and rules is available for public review at the County administration
building.
Is there a mandatory connection policy?
YES. Any residential, commercial or industrial structure located on
a parcel of land which abuts upon a street or other public way containing
a water or sewer main must connect to the public utility system unless
non-user status is granted by the Public Utilities Director. Please call 966-9678 to inquire about water and sewer availability and connection requirements.
What are the connection fees?
The connection fee for either water or sewer varies by location. A
current schedule is available upon request. Any person desiring to
secure utility service must file a signed application with the Financial Services Office located at 12007 Courthouse Circle, Room 203. Please call (804)966-9676 for assistance. The written
application shall serve as a contract with the county until you notify
us in writing that you wish to terminate service.
What other fees must I pay?
Deposits: All utility customers must pay a deposit of $50.00. The deposit will
be refunded by the County after two years if the customer has made
consecutive payments of utility bills during this period without delinquency;
or credited towards the customer's account balance when service is
discontinued.
Meter Installation/Transfer Fee: A non-refundable $35.00 meter installation fee will be charged for
newly constructed homes or businesses. A $35.00 transfer fee will
be charged to customers establishing service at an existing location.
2011 Cross Connection Survey: http://www.surveymonkey.com/s/crossconnection2011
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